Here’s what some marketers are saying about the move to include same meaning queries in exact match close variants.
doing a lot of upfront keyword research before launching, the idea is that the management will happen after the campaign runs and accumulates data. Marketers will add negatives and new keywords as appropriate. But this reframing of the management process and what amounts to a new definition of exact match has marketers thinking anew about all match types.
“The further un-exacting of exact match has me looking at phrase match again,” says Friedman Bacchini. “I definitely see it impacting use of negatives and time involved to review SQRs and apply negatives properly and exhaustively”.
Taylor agrees. “This change places more importance on regularly checking for negatives, but that has already been engrained in our management processes for years and won’t be anything new.”
Geddes said that advertisers might come up against negative keyword limits, which he has seen happen on occasion. Rather than relying heavily on adding negatives, he says they may consider only using phrase match going forward.
In addition to having ads trigger for queries that aren’t relevant or don’t convert well, there’s the matter of having the right ad trigger for a query when you have close variants in an account already.
Matt van Wagner, president and founder of search marketing firm Find Me Faster, says the agency will be monitoring the impact before assessing workflow adjustments, but is not anticipating performance lifts.
“We’ll watch search queries and how, or if, traffic shifts from other ad groups as well as CPC levels. We expect this to have neutral impact at best,” says van Wagner, “since we believe we have our keywords set to trigger on searches with other match types.”
Along those lines, Geddes says it will be critical to watch for duplicate queries triggering keywords across an account to make sure the right ad displays. It puts new focus on negative keyword strategies, says Geddes:
Google will show the most specific matching keyword within a campaign; but won’t do it across the account. So if I have both terms in my account as exact match (“Yosemite camping” and “Yosemite campground”), with one a much higher bid than the other, my higher bid keyword will usually show over my actual exact match word in a different campaign. That means that I now need to also copy my exact match keywords from one campaign and make them exact match negatives in another campaigns that is already using exact match just to control ad serving and bidding. I should never have to do that.
Measuring impact can be challenging
The effects of the change will take some time to unfold. Taylor says it took several months to see the impact of the last change to exact match close variants.
It’s difficult to calculate the incremental effect of these changes to close variants, in part says Taylor, because some close variant traffic comes from keywords – close variants or other match types — that are already elsewhere in the account.
“Google gives a nod to this in its recent announcement, saying that ‘Early tests show that advertisers using mostly exact match keywords see 3 percent more exact match clicks and conversions on average, with most coming from queries they aren’t reaching today,’” Taylor highlights with bolding added.
Another complicating factor, particularly for agencies, is that the effects of these changes don’t play out uniformly across accounts. Taylor shares an example:
An advertiser saw traffic on one of its key brand keywords shift to a different brand keyword several months after the close variants change last year.
“The normal reaction might be to use negatives to get that traffic back over to the correct keyword, but we were getting a better CPC and still getting the same traffic volume with the new variation,.
It didn’t make much sense, especially given Google’s continued assertion even in the current announcement that ‘Google Ads will still prefer to use keywords identical to the search query,’ but if the clicks are cheaper, the clicks are cheaper. This also speaks to how there’s not really a universal response to deploy for changes in close variants, aside from being mindful of what queries are coming in and how they’re performing.”
Looking ahead
Performance advertisers go where they get the best results.
“At the end of the day, the question is if poorer converting close variant queries might pull keyword performance down enough to force advertisers to pull back on bids and reduce overall investment,” said Taylor. “Generally speaking, giving sophisticated advertisers greater control to set the appropriate bids for each query (or any other segment) allows for more efficient allocation of spend, which should maximize overall investment in paid search.”
Geddes says their “priority is to make sure our Bing Ads budgets are maxed and that we’re not leaving anything on the table there. If our [Google] results get worse, we’ll also move some budgets to other places. But this might be one where we really have to do another account organization just to get around Google’s decisions.”
After the change has fully rolled out and they have enough data to act on, ExtraSpace’s Christensen said they will evaluate again. “Since we have such a large [account] build, when we do decide to make any changes we will have to show how we can do this at scale and maintain performance.”
Bacchini calls attention to the current misnomer of exact match and said Google should get rid of exact match altogether if it’s going to take away the original control of exact match. “It is particularly sneaky when you think of this move in terms of less sophisticated advertisers,” said Bacchini. “If they did not click on the ‘Learn More’ link below the formatting for entering in match types for keywords, how exactly would they know that Google Ads does not really mean exact?”
Related reading: Frederick Vallaeys’ column, How keyword match types work after the new close match variants change.